Job ID 4579 Company: Dechra Veterinary Products Job Location Portland, ME
IT Technician (Portland, ME)
Job RequirementsDechra is an international specialist veterinary pharmaceuticals products business. Our expertise is in the development, manufacture, and sales and marketing of high quality products exclusively for veterinarians worldwide.
As a member of the Dechra Group IT team, the IT Technician will provide hands-on technical support to Portland based team members and remotely assist employees across North America. The IT Technician will report to the Sr. Director, IT and will work closely with Group IT colleagues in Kansas and Europe to implement, maintain and enhance a broad spectrum of technology solutions in support of business objectives. The IT Technician will be proactive in their efforts and will possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure, operating system, application), and with a wide variety of hardware/software solutions.
Highly developed knowledge of a broad range of technologies and their applications
Experience installing, configuring and maintaining a wide variety of hardware and software
Extensive knowledge of Microsoft Operating systems (7, 8.1, 10)
Proficient with Microsoft Office applications
Experience working in an IT role supporting local and remote users
Good interpersonal skills
Ability to multi-task and deliver under pressure
Job DescriptionKey Responsibilities:
Ensuring that all our users, customers and stakeholders receive a first class level of service in relation to IT incidents and service requests.
Providing First and Second Line support for software and hardware fault resolution.
Ensuring adherence to the IT department standards and service level agreements in relation to external vendor support.
Deployment of new hardware and software assets based on the IT department standards.
To ensure regional site configuration information is accurate and up to date at all times.
Assisting in the deployment of new assets in line with the company's hardware refresh policy.
Installation, Move and Addition services in relation to IT equipment on business sites.
Remote support using software support tools or desk side support where necessary.
Monitor & support of VC equipment.
Escalation of incidents to line management where necessary.
Update of all Incidents and requests in the call handling system.
Analyses IT Requests proposals; ensures correct prioritization and approvals are in place.
Acts as a point of reference for questions, problems, suggestions, and complaints with regard to IT Requests.
Evaluates and recommends methods and tools for streamlining and improving the business process.
Contributes to the Service Improvement programs.
Knowledge and Experience:
Microsoft stack (Active Directory, Exchange, Group Policy, WSUS, Server 2003, 2008, Skype/Lync, Windows 7-10, Surface Pro 4)
Recognized ICT certification (MCP, CCNA, etc.)
SharePoint Administration (2010 - 2016)
Telecommunications Systems Management (Avaya IP Office, Cisco UCCX)
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